Increased Customer Service Levels
Perhaps the most obvious benefit IT Managed Services can provide our clients is less downtime. We proactively monitor and fix issues before they interrupt your business—sometimes before you even know you have a problem. For example, we can consistently monitor virus updates, ensure antivirus programs are enabled and that regular backups are taking place.
Additionally, we can keep your entire network operating efficiently by performing preventive maintenance on servers and workstations, including regular disk and registry cleanups and system defragmentation. Even common problems like running out of drive space can be handled proactively because we can often see what is going to happen and take action long before an incident takes place.
When remote monitoring is not utilized, IT service providers find out about technical issues through client calls or site visits and have to react to emergencies. With remote monitoring tools, we can take advantage of agent and internal monitors to collect information automatically and set alerts when computers or applications need immediate attention.
Our clients also see and feel a positive impact from the implementation of Remote Monitoring and Management tools. Our Clients experience immediate response to requests or problems and will not have to wait for a technician to visit their location. Instead, our technicians can instantly connect from a remote location and fix technical problems on the spot. Our technicians can also work behind the scenes to resolve various issues without taking over an end-user’s system, enabling our clients to continue working without interruption. By consistently monitoring systems and fixing problems as they arise, we become a true partner in your business. Inventory and bandwidth utilization reports can be provided to help you budget for hardware and software expenditures and assist in periodic accreditation requirements.
By providing exceptional and proactive customer service, our clients are happier and more loyal, which means an improved bottom line for both you, our client, and us as your IT service provider.
What is Remote Monitoring and Management (RMM)?
RMM is remote, proactive monitoring of computer and network health. Some RMM tools use agent technology, which allows for the direct management
of applications running on a computer. Remote agents can connect without VPNs, firewall issues or router configurations, and can perform tasks for clients even while offline. This powerful technology enables technicians to fix problems without logging directly into the affected machine. Problems can be resolved remotely from the agent and console, even while a client is still using a computer or server. RMM is the most lethal arsenal in the hands of the Managed Service Provider.
